FAQ

SHIPPING AND DELIVERY INFORMATION

WHERE DO YOU DELIVER?

AT THIS MOMENT, WE SHIP TO THE UNITED STATES AND CANADA ONLY.

WHERE WILL MY ORDER BE SENT FROM?

YOUR ORDER WILL SHIP FROM OUR WAREHOUSE IN LOS ANGELES, CALIFORNIA.

WHO WILL DELIVER MY ORDER?

STANDARD SHIPPING THROUGH THE UNITED STATE POSTAL SERVICE (USPS). 

WHAT ARE YOUR SHIPPING RATES?

SHIPPING RATES ARE BASED ON PACKAGE WEIGHT ROUNDED UP TO THE NEXT FULL POUND AS PER USPS POLICY.

HOW LONG IT WILL TAKE TO RECEIVE MY ORDER?

IT TAKES 2-3 BUSINESS DAYS TO PROCESS YOUR ORDER AND SHIPPING TIME IS 4-7 DAYS.  THUS YOU SHOULD RECEIVE YOUR BOOKS IN 6 TO 10 BUSINESS DAYS. YOU WILL RECEIVE AN EMAIL CONFIRMING THAT YOUR ORDER HAS SHIPPED.  LET US KNOW IF YOUR BOOKS HAVEN’T ARRIVED 12 DAYS AFTER PLACING YOUR ORDER.

FORMS OF PAYMENT

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

WE ACCEPT VISA, MASTER CARD AND AMERICAN EXPRESS.

PAY PAL PAYMENTS WILL BE AVAILABLE SOON.

RETURN POLICY

WHAT IS YOUR RETURN POLICY?

WE ARE UNABLE TO ACCEPT RETURNS ON BOOK ORDERS. WE APPRECIATE YOUR UNDERSTANDING.

GIFT CERTIFICATES

CAN I SEND A GIFT CERTIFICATE THROUGH YOUR ONLINE STORE?

YES. CHOOSE THE VALUE OF THE GIFT CERTIFICATE AND GO TO THE CHECKOUT WINDOW. THE GIFT CERTIFICATE WILL BE SENT TO THE RECEPIENT VIA EMAIL. THE BILLING ADDRESS MUST MATCH THE ONE ON THE CREDIT CARD.

DO GIFT CERTIFICATES HAVE AN EXPIRATION DATE?

YES. CERTIFICATES EXPIRE AFTER ONE YEAR FROM THE DATE OF PURCHASE.

LARGE AND SPECIAL ORDERS

DO YOU TAKE PURCHASE ORDERS FROM SCHOOLS AND LIBRARIES?

YES. PLEASE CONTACT US VIA EMAIL FOR MORE INFORMATION AND TO REQUEST A PURCHASE ORDER (INFO@LA-LIBRERIA.NET).

ARE YOU AN OFFICIAL VENDOR WITH MY DISTRICT?

WE ARE REGISTERED AS VENDORS WITH THE FOLLOWING SCHOOL DISTRICTS:

-          LAUSD (LOS ANGELES UNIFIED SCHOOL DISTRICT)

IF YOUR DISTRICT IS NOT IN THIS LIST PLEASE CONTACT US TO REQUEST A QUOTE OR TO PLACE YOUR ORDER.